FortiClient Removes VPN connection

[Stephen-4]

Have a user every week, that submits a ticket for being unable to connect to VPN. I connect with them and the configured connection appears to still be there, but if you "Edit This Connection" there is nothing there, only the name. It removes the Remote Gateway, Description and custom port. If I try to add it back, it fails to do so. I have to complete delete that connection and readd. It seems like every week when they work from home this happens. 

What I have done:

Looked through logs, updated software, uninstalled/installed, restarted, tried not saving username/pw, disabling the auto connect and always up. 

It's still happening. Any tips on how to get this resolved so I don't do the same ticket every week, would be greatly appreciated.

Thank you!

[MZBZ]

Try a wipe clean uninstall with FCremove.exe
https://community.fortinet.com/t5/FortiGate/Technical-Tip-How-to-download-FortiClient-and-FCRemove-e...