FortiClient - Problem with rebooting - cxwmbclass.sys

[Zaq]

Hi,

I'm testing FortiClientEMS version 7.0.6 and noticed that when installed on a laptop, it causes it to reboot. The reason for the reboot is probably the GSM card.

GSM card: Fibocom L850-GL
Laptop model: Lenovo T14s

When I turn off the GSM card then the laptop does not reboot.

On reboot a bluescreen appears and it says:
Stop code: UNEXPECTED KERNEL MODE TRAP
Source of the problem: cxwmbclass.sys

I installed this version of FortiClient on two laptops and the same problem appears.

Is this problem already known?

[rosatechnocrat]

Dear Zaq,

This looks like an already known issue exist in Forticlient as I have also observed the same and seems to be a bug. You can contact Fortinet for fixing the issue. 

[Scott7]

Hello, just curious if you have any more info on this problem? I just installed FortiClient 7.0.7 on a handful of new laptops with mobile broadband cards and have random blue screens showing the UNEXPECTED KERNEL MODE TRAP message on them all.

[Zaq]

Hello, unfortunately this problem still occurs. You should report all such problems to Fortinet support and wait for them to resolve the issue. I do not know of a solution for this problem.

[Scott7]

Thanks Zaq. I did eventually open a ticket for my issue. I was quickly told this was a known issue and I was provided an intrim build of FortiClient that resolved my issue.