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bcrefresh
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Created on ‎05-09-2017 05:32 PM

FortiClient Printer Issue

Are there particular settings within FortiClient that blocks access to a printer? 

 

We are running the most current version of FortiClient on a Windows 10 machine. There is an HP LaserJet Pro MFP M426fdw printer on the network that works perfectly fine when FortiClient is turned off, but as soon as it is turned back on all printing is block and errors are displayed.

 

Would appreciate any info!

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przemo
New Contributor

Created on ‎05-10-2017 02:22 AM

Last year I had a similar problem with HP CLJ M570. After update FCT to 5.4.2 (or 5.4.1) issue was resolved. I recommend also installing the printer based on the IP address instead of a host name - it also helped.

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bcrefresh
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In response to przemo

Created on ‎05-10-2017 09:53 AM

I did add the printer via IP address. Also I am running the most recent version of FortiClient.

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