FortiClient IPSec VPN keeps connecting to a wrong remote IP

[pier21]

Hi There,

I just installed a FortiClient on a Win11. After configuring a IPSec VPN, I tried to connect it, but it connected to a different remote IP from what I input. (I checked it on Resource Monitor)

Our FortiGate gateway IP should be 72.x.x.x, which is what I input on the IPSec connection, but the IPs it connected were 172.67.x.x and 104.x.x.x. (I re-created the IPSec profile once, so the IP changed after re-creating profile)

It's so weird. Only on that laptop, and our other computers are all good. Any one had the similar experience? Thanks.

Daniel

[jdelafuente_FTNT]

Access to your support.fortinet.com, downloads, Forticlient, and download removal tool, execute with admin privilegies and reinstall FCT.

Also, export logs and configuration to check it here.

[pier21]

Many thanks, Jonathan. I will ask the user to bring the laptop to try again with your advice. Hope it will work. :)

[hbac]

Hi @pier21,

What is the FortiClient version? Have you tried a different version? Do you also see the wrong remote IP in the FortiClient logs? Please refer to https://community.fortinet.com/t5/FortiClient/Technical-Tip-How-to-enable-debug-log-in-FortiClient/t...

Regards,