FortiClient Free ssl failed at 10% on WIFI but connected with mobile network

[shahidaali]

My forticlient ssl connection fails at 10% but successfully connected through mobile network. It was working before but suddenly it stopped working. I tried to reinstalled but did not worked. Looking for some solution or suggestions.

Thanks

[AEK]

When connected on WiFi, can you try telnet to the remote FGT on the VPN port?

Example:

telnet 1.2.3.4 10443

[shahidaali]

Have following error on WIFI: Connecting To {host}...Could not open connection to the host, on port 443: Connect failed

[AEK]

It means you can't reach the remote VPN IP:port from your WiFi network.

You should be able to connect once you fix it.

[shahidaali]

Yes, this is the problem I want to resolve.

[MZBZ]

Perform packet capture on the client side and FortiGate WAN interface. Also collect logs and configs according to https://community.fortinet.com/t5/FortiClient/Troubleshooting-Tip-Collecting-logs-for-addressing-VPN...

[shahidaali]

I don't have FortiGate, I am using Free FortiClient.