When we have Forticlient Zero Trust Telemetry enabled (Centrally Managed by EMS), our web downloads are intermittent. Sometimes files download, other times we get a network download error message saying, "couldn't download - network issue". If I disable the Centrally Managed by EMS, the download works fine. It does not seem like a size issue as sometimes larger downloads work fine and other time not. Including smaller file size. I had reached out to Fortinet support and they found the following: "We found that when "Block Known Communication Channels Used by Attackers" is enabled, download is failed.". After further review they said "IPS catches network traffic correctly."
"Hence as a workaround to allow the download, you can disable "Block Known Communication Channels Used by Attackers". They also said "This was reported to development team. However, at the moment IPS signature exclusion is not a feature."
Has anyone else experienced this issue? I am not wanting to disable Block known communication channels used by attackers.
I would interested in seeing if other have had this issue and what they did to solve this issue. We are running 7.0.7 #ems and client
Nominating a forum post submits a request to create a new Knowledge Article based on the forum post topic. Please ensure your nomination includes a solution within the reply.
Hello c-j,
Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.
Thanks,
Hello c-j,
Could you please try to update your FortiClient t the newest version?:
Regards,
Select Forum Responses to become Knowledge Articles!
Select the “Nominate to Knowledge Base” button to recommend a forum post to become a knowledge article.
User | Count |
---|---|
1641 | |
1069 | |
751 | |
443 | |
210 |
The Fortinet Security Fabric brings together the concepts of convergence and consolidation to provide comprehensive cybersecurity protection for all users, devices, and applications and across all network edges.
Copyright 2024 Fortinet, Inc. All Rights Reserved.