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simo_ch7
New Contributor

FortiClient EMS download

I can't download FortiClient EMS 

can I get any help

simo_ch
simo_ch
7 REPLIES 7
adambomb1219
SuperUser
SuperUser

What is the error message?  Do you have a valid FortiClient EMS license attached to your FortiCare ID?

simo_ch7

In https://www.fortinet.com/support/product-downloads

when I'm trying to install Forticlient EMS there is 2 option : 

-> Try now

-> How to buy

I'm want to use the trial version so I click on Try now, they ask for some informations such as my mail. I registered but I don't receive any email containing the link to downlaod

I'm I doing something rong here ?

simo_ch
simo_ch
FortiMax_it

Hi, I don't know if it could be related to your problem:

https://community.fortinet.com/t5/FortiClient/Technical-Tip-FortiClient-EMS-Licensing-Guide-2023/ta-...

"On a side note, as of now (7th April 2023), the free EMS trial license can only be used up to EMS 7.0.7.
A trial license cannot be used on EMS 7.2.0 at the moment."

Eventually open a ticket in Fortinet.

btan
Staff
Staff

Hi simo_ch,

EMS installer will be available for any existing Fortinet customer (whoever purchased any Fortinet service before) at https://support.fortinet.com/Download/FirmwareImages.aspx

If you are totally new (your account do not have any Fortinet entitlement), you may have to wait some time for an email from our system to send you something after clicking 'Try now' at https://www.fortinet.com/support/product-downloads

Regards,
Bon
simo_ch7
New Contributor

Hello Bon,

thank you for the respone.

It's been more than a week that I'm waiting for any response and I really need the EMS ASAP.

does it take normally so long for the system to send something or it's normal ?

 

Regards,

 

simo_ch
simo_ch
vsahu

.

Regards,
Vishal
damette12
New Contributor

bonjour 

Je possède un compte depuis décembre 2022. mais je ne sais pas pourquoi j'ai pas accès aux essais gratuit des micrologiciel. j'arrive pas à télécharger forticlient ems. j'essaye depuis de jours déjà.

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