FortiClient EMS Device Control - Whitelist Bluetooth Headphones

isMovingComany · ‎11-08-2023

Good Morning, Afternoon, or Evening.

I have removable media and bluetooth devices blocked by default. I was able to whitelist specific removable media devices using corresponding VID and PID numbers. However, I have not been able to whitelist any headphones. Any help would be greatly appreciated.

Thanks,
ISMC

Stephen_G · ‎11-11-2023

Hello ISMC,

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

Thanks,

Stephen - Fortinet Community Team

Stephen_G · ‎11-13-2023

Hello,

We are still looking for someone to help you.

We will come back to you ASAP.

Regards,

Stephen - Fortinet Community Team

isMovingComany · ‎11-13-2023

Thank you!

Blkktivity · ‎11-13-2023

Hello,

I would suggest creating a support ticket with your EMS serial number to have this looked into.

Thanks!

isMovingComany · ‎11-13-2023

Thank you for your reply. I originally went down that path. The support staff member that I worked with essentially said "I'm not sure why its not working, good luck figuring it out"