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Peter-Wainwright
New Contributor II

FortiClient EMS Backup

I'm trying to backup a FortiClient EMS 6.4.7 server prior to an upgrade. The back up fails with ...

"An error occurred while creating the backup."

 

PeterWainwright_0-1678052113200.png

There is nothing in the log viewer, and restarting the server or host OS makes no difference.

I have tried backup up in both the application and via web management, and using different browsers.

Before I log a ticket, has anyone got any idea what the issue may be, or how to resolve it?

 

Regards,

 

Pete

NSE 7
NSE 7
2 REPLIES 2
jbeesley
New Contributor II

I would be curious to see what, if anything you can see in the CLI. Whether you can do a backup from the CLI to a TFTP or a local backup; there is nothing in the documentation about it.

I would try and see what disk check options you have in the CLI, and whether you can do a fsck.

Also check the disk space on the server and make sure there is sufficient space to perform a backup.

 

Failing all of that, yes, this sounds like a ticket for TAC.

TarabX7
New Contributor

What i Would suggest is to check the FortiClient EMS installation Path
InstallDrive\Program Files x86\Fortinet\ForticlientEMS\db.conf file 

there should be a path declared where and this folder should be shared and able to write to it

 

 

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