FortiClient EMS | Assistance Required

[muhammadsaad]

Hello Team,

I am deploying forticlient EMS and stuck at few things and would appreciate if some one guide:

1. I had installed the forticlient EMS and created a remote VPN profile. This profile is pushed once the remote laptop is connected with the forticlient EMS.

2. Lets say a user is working from home and I need to pushed the VPN profile on his laptop, if its not pushed, a user will not be able to connect to the VPN. So what will be work out of this, how a remote user gets connected to the EMS server and how this all will work?
3. Also if there are two ISPs (Internet Service Provider) running, and we want to connect the remote users on both of them. Then what configurations we need to do on the forigate firewall and on the Forticlient EMS?

Appreciate if someone could help on this.

Thanks

[muhammadsaad]

All right thanks,

We are stuck at one point now. We have installed Forticlient EMS 7.4.1 and when we try to use Forticlient installer 7.4.3 and sending the invite to a user, its not working. So now i need to upgrade my Forticlient EMS from 7.4.1 to 7.4.3.

Can someone help out and share the procedure.

Many thanks

[btan]

Hi muhammadsaad, "invite to a user, its not working" --> this should not related to EMS version. You have to check if your SMTP server is configured correctly.

On a sidenote, EMS upgrade procedure is described clearly here:
https://docs.fortinet.com/document/forticlient/7.4.3/ems-administration-guide/880046/upgrading-from-...

[muhammadsaad]

Hi, Thanks for your reply

Basically, the forticlient installer configuration is not getting pushed on the invite. When we troubleshoot it was identified that we are using forticlient version 7.4.3 and EMS version is 7.4.1.

Furthermore, we have routed the EMS server publicly but its not connecting at the Forticlient when we right the public IP at below:

We are basically doing this before connecting to the remote VPN.

Can some one also help out and share the traffic flow of remote VPN users connecting to the Fortigate and Forticlient EMS. Like what's will be connected first, Fortigate remote VPN or Forticlient EMS.

Many thanks for helping out

Cheers

[btan]

Your screenshot looks like it is a FortiClient 6.4.x version, or even older.

I would suggest you to raise a FortiCare ticket to so that TAC engineer can clarify to you further on EMS/FCT general concept.

[muhammadsaad]

Well we are doing it on the Forticlient version 7.4.3 as well, but its connecting from the Public IP.