FortiClient Cloud and Third Party Features

[dbc-pri-med]

Good day,

I'm fairly new to the Fortinet ecosphere. We just started using FortiClient Cloud a couple of weeks ago. I've noticed in the clients' details a "Third Party Features." For our domain joined clients it picks up that BitLocker is enabled, but it doesn't see that Sophos Endpoint Agent is installed for the Anti-Virus protection. The couple of non-domain clients show Microsoft Defender just fine. 

Has anyone else run into this? The FortiClients installed are all 7.2.4.0972.

Thank you in advance

[akhunroler]

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@dbc-pri-medofficial wrote:

Good day,

I'm fairly new to the Fortinet ecosphere. We just started using FortiClient Cloud a couple of weeks ago. I've noticed in the clients' details a "Third Party Features." For our domain joined clients it picks up that BitLocker is enabled, but it doesn't see that Sophos Endpoint Agent is installed for the Anti-Virus protection. The couple of non-domain clients show Microsoft Defender just fine. 

Has anyone else run into this? The FortiClients installed are all 7.2.4.0972.

Thank you in advance

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You're encountering an issue with FortiClient Cloud's ability to detect third-party antivirus solutions, specifically Sophos Endpoint Agent, on your domain-joined clients. While FortiClient Cloud is successfully identifying BitLocker and Microsoft Defender, it seems to have trouble recognizing Sophos Endpoint Agent

[dbc-pri-med]

I appreciate the restatement of my issue. I am also assuming that FortiClient might not be recognizing other 3rd party AV. Has anyone else run across this as well? Or am I alone in the universe?