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wambo
New Contributor

FortiClient - Change Logging options?

Hello,


I'm trying to change the logging options in my FortiClient-VPN (Version 7.0.7.0345), but I can only export the logs. Changing Log-Level and deleting Logs is greyed out:

wambo_0-1676016068576.png

 

Funny thing is, yesterday I could change it on one client to "Fehlersuche". Now I can't change it on any client any more.

For comparison, other client have information as standard logging-level:#

wambo_1-1676016115193.png

 

The user has admin rights on his pc and is using Windows11.

I already tried to start the client with administrator-privliges, which didn't help.

 

Thanks in advance.

 

Best regards

1 Solution
FortiMax_it
Contributor

Hi, in the EMS server you have to disable this option, in the client profile, in the Settings section: 

FortiMax_it_0-1676060221448.png


https://docs.fortinet.com/document/forticlient/7.0.7/ems-administration-guide/107284/system-settings


Also check that the Forticlient, before exporting, has the configuration unlocked:

FortiMax_it_1-1676060365193.png

 

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3 REPLIES 3
Sheikh
Staff
Staff

Are you using EMS server to manage Forticlient ? might be some policies from EMS side gets enforced.

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FortiMax_it
Contributor

Hi, in the EMS server you have to disable this option, in the client profile, in the Settings section: 

FortiMax_it_0-1676060221448.png


https://docs.fortinet.com/document/forticlient/7.0.7/ems-administration-guide/107284/system-settings


Also check that the Forticlient, before exporting, has the configuration unlocked:

FortiMax_it_1-1676060365193.png

 

wambo

Hello,

 

I didn't notice you could unlock the settings. That was the problem.

Thanks for you help!

 

Best regards,

Wambo

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