FortiClient AV-update fails

[AKrause]

Since some time the AV-update of our FortiClients fails. We use the default server. The FortiClient obviously connects to 209.222.136.16 when the update is started. A TCP connection can be established, but no data is transmitted. After some time the FortiClient reports " Network Error!" as update status. regards, Andreas

[AKrause]

Hi vanc,

ORIGINAL: vanc FortiManager will retrieve updates and push to clients.

How do I setup the AV-Update Push-Server on FortiManager? The FM Admin Guide is pretty inaccurate here. To enable push updates [..] 4. Enter the IP address and port number of the server. 6. Select Update Now to immediately connect and receive updates from the FDN. Which server is meant by server in step 4? the FDN Server (how do I know the IP?) or my FortiManager (do I have to configure a secondary ip here?) Which configurations have to be set at the FortiClients, so they can receive the push updates? regards, Andreas

[#3]

Vanc thanks for info. It did actually fix the auto up issue. Client had wrong settings for use with a proxy server (which is not on). Thanks again. Luke

[AKrause]

dear vanc, I did some further investigations and now the push-update feature seems to work. One major pitfall is that there are obviously no log-entries on FortiManager or FortiClient which reports about successfull or failed push-updates! So it' s hard to tell if something works. Finally a packet capture showed, that the update was indeed received from FortiManager and not from default FDN-Server. regards, Andreas