FortiClient AV-update fails

[AKrause]

Since some time the AV-update of our FortiClients fails. We use the default server. The FortiClient obviously connects to 209.222.136.16 when the update is started. A TCP connection can be established, but no data is transmitted. After some time the FortiClient reports " Network Error!" as update status. regards, Andreas

[AKrause]

Default Update Server works again. Does anyone have a list of alternative FDS Server? regards, Andreas

[#3]

I have a forticlient home version behind another firewall for someone. It has issues updating also. For what ever reason, packets from inside-out are dropped now as for out-in. Anyone seen anything similar? Or is there a single IP update server that can be used. Update problem has only started in the last week, so I am not sure yet as to why. Luke

[#4]

Still our forticlients does not update... I still have " network error" , since last week! I usually use the default server, we all have versions from 3.0.208 to the last 3.0.395. What' s the matter? Thanks, regards.

[#5]

Now I updated my installation to 3.0.395: the default server answers " No update available" ... but I have AV definition 6.467!! And in Download Virus/Attack update area, inside support.fortinet.com, I can see that 7.359 is available...

[doshbass]

Could this be a licensing issue?

[vanc]

Please delete " c:\Program Files\Fortinet\FortiClient\vir_sig\fdni.conf" and update again. You should be able to get updates if it caused some malfunctioning servers.

[AKrause]

thanks for the information, vanc. We have about 100 FortiClients installations running on our customers' systems. Is there a way to fix this problem remotely via FortiClientManager? regards, Andreas

[#9]

Vanc I tried suggested file deletion on a system w/ home version installed and did not work. I guess I will have to go there and see for myself.

[vanc]

Please use your FortiManager as the update server. It' s good you have a local server for updates. FortiManager will retrieve updates and push to clients.