FortiClient 7.0.0.0022 cannot connect to the public network

[jack_floor]

Hi, I am using FortiClient version 7.0.0.0022. When I used its ssl_vpn feature, it caused my Macbook(macOS Ventura 13.2) to access only the corporate Intranet, but not the public network. And I can immediately restore access to the public network by disconnecting the vpn connection.
I used the terminal tool to perform the ping test of 8.8.8.8. It can be connected when the vpn is not connected, but cannot be connected when the vpn is connected.
【
ping 8.8.8.8
PING 8.8.8.8 (8.8.8.8): 56 data bytes
Request timeout for icmp_seq 0
Request timeout for icmp_seq 1
】
When I downgraded to version 6.2.3.707, I was able to access the public network while connected to a vpn, but this version was automatically disconnected.
Please let me know how to solve FortiClient 7.0.0.0022 can not access the Internet problem.
Thanks a million!

[Anthony_E]

Hello Jack,

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

Thanks,

[Anthony_E]

Hello Jack,

I have found this forum discussion:

https://community.fortinet.com/t5/Support-Forum/Network-Error-when-connecting-to-VPN-from-Mac/m-p/23...

Could you please tell me if it helped?

Regards,

[jack_floor]

Glad to receive your reply, I read the post in the link.

The solution you're talking about, is gfleming talking about connecting to a vpn with an IP address? But here's the link model I'm using:

Remote gateway: IP address

Custom port

User name + password

Authentication: Save the login name.

[gfleming]

At first it sounds like a problem on the Fortigate firewall itself and not being configured properly to allow internet access from the VPN Client.

But if it worked on 6.4 then I would suggest you try the latest version of 7.0 to ensure it's not a bug. Please try upgrading from FortiClient 7.0.0 to 7.0.7 (latest 7.0 release) and see if it helps.

[Anthony_E]

Hello @gfleming,

Could you please maybe help Jack with his request?

Thanks a lot in advance,