FortiClient 6.0 on Windows 7 64bit install issue

[brendonjw]

Hi All,

Im having a issue installing the client onto a Win 7 machine, i have installed the same client fine onto other PC's so i know it works, but on this PC i am getting the below error, i have tried it without AV (even uninstalled it) and firewall turned off, does anyone else have any suggestions? When trying to install it doesnt even display the first install screen. 

Below is the error in event viewer

Faulting application name: FortiClientSetup_6.0.0.0067_x64.exe, version: 6.0.0.67, time stamp: 0x5b0f3cec Faulting module name: FortiClientSetup_6.0.0.0067_x64.exe, version: 6.0.0.67, time stamp: 0x5b0f3cec Exception code: 0xc0000005 Fault offset: 0x0002078a Faulting process id: 0x734 Faulting application start time: 0x01d4248f77ef8a12 Faulting application path: C:\temp\FortiClientSetup_6.0.0.0067_x64.exe Faulting module path: C:\temp\FortiClientSetup_6.0.0.0067_x64.exe Report Id: b8600786-9082-11e8-b338-005056c00008

and here is the install log.

Version=1 EventType=APPCRASH EventTime=131770487758969046 ReportType=2 Consent=1 UploadTime=131770487759268866 ReportIdentifier=b8600787-9082-11e8-b338-005056c00008 IntegratorReportIdentifier=b8600786-9082-11e8-b338-005056c00008 WOW64=1 Response.BucketId=3299617980 Response.BucketTable=451925126 Response.type=4 Sig[0].Name=Application Name Sig[0].Value=FortiClientSetup_6.0.0.0067_x64.exe Sig[1].Name=Application Version Sig[1].Value=6.0.0.67 Sig[2].Name=Application Timestamp Sig[2].Value=5b0f3cec Sig[3].Name=Fault Module Name Sig[3].Value=FortiClientSetup_6.0.0.0067_x64.exe Sig[4].Name=Fault Module Version Sig[4].Value=6.0.0.67 Sig[5].Name=Fault Module Timestamp Sig[5].Value=5b0f3cec Sig[6].Name=Exception Code Sig[6].Value=c0000005 Sig[7].Name=Exception Offset Sig[7].Value=0002078a DynamicSig[1].Name=OS Version DynamicSig[1].Value=6.1.7601.2.1.0.256.48 DynamicSig[2].Name=Locale ID DynamicSig[2].Value=5129 DynamicSig[22].Name=Additional Information 1 DynamicSig[22].Value=0a9e DynamicSig[23].Name=Additional Information 2 DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789 DynamicSig[24].Name=Additional Information 3 DynamicSig[24].Value=0a9e DynamicSig[25].Name=Additional Information 4 DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789 UI[2]=C:\temp\FortiClientSetup_6.0.0.0067_x64.exe LoadedModule[0]=C:\temp\FortiClientSetup_6.0.0.0067_x64.exe LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll LoadedModule[2]=C:\Windows\syswow64\kernel32.dll LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll LoadedModule[4]=C:\Windows\syswow64\CRYPT32.dll LoadedModule[5]=C:\Windows\syswow64\msvcrt.dll LoadedModule[6]=C:\Windows\syswow64\MSASN1.dll LoadedModule[7]=C:\Windows\syswow64\USERENV.dll LoadedModule[8]=C:\Windows\syswow64\RPCRT4.dll LoadedModule[9]=C:\Windows\syswow64\SspiCli.dll LoadedModule[10]=C:\Windows\syswow64\CRYPTBASE.dll LoadedModule[11]=C:\Windows\SysWOW64\sechost.dll LoadedModule[12]=C:\Windows\syswow64\profapi.dll LoadedModule[13]=C:\Windows\system32\WTSAPI32.dll LoadedModule[14]=C:\Windows\system32\msi.dll LoadedModule[15]=C:\Windows\syswow64\ADVAPI32.dll LoadedModule[16]=C:\Windows\syswow64\USER32.dll LoadedModule[17]=C:\Windows\syswow64\GDI32.dll LoadedModule[18]=C:\Windows\syswow64\LPK.dll LoadedModule[19]=C:\Windows\syswow64\USP10.dll LoadedModule[20]=C:\Windows\syswow64\SHELL32.dll LoadedModule[21]=C:\Windows\syswow64\SHLWAPI.dll LoadedModule[22]=C:\Windows\syswow64\ole32.dll LoadedModule[23]=C:\Windows\system32\VERSION.dll LoadedModule[24]=C:\Windows\syswow64\PSAPI.DLL LoadedModule[25]=C:\Windows\syswow64\OLEAUT32.dll LoadedModule[26]=C:\Windows\system32\IMM32.DLL LoadedModule[27]=C:\Windows\syswow64\MSCTF.dll LoadedModule[28]=C:\Windows\SysWOW64\nvinit.dll LoadedModule[29]=C:\Windows\system32\api-ms-win-core-synch-l1-2-0.DLL LoadedModule[30]=C:\Windows\system32\fltlib.dll LoadedModule[31]=C:\Windows\system32\Netapi32.dll LoadedModule[32]=C:\Windows\system32\netutils.dll LoadedModule[33]=C:\Windows\system32\srvcli.dll LoadedModule[34]=C:\Windows\system32\wkscli.dll LoadedModule[35]=C:\Windows\system32\SAMCLI.DLL LoadedModule[36]=C:\Windows\system32\CRYPTSP.dll LoadedModule[37]=C:\Windows\system32\rsaenh.dll State[0].Key=Transport.DoneStage1 State[0].Value=1 State[1].Key=DataRequest State[1].Value=iData=1/nDumpFile=//Upload//iCab//139-9c507eb2279b463284a3721c6f815313-5353eeae47fdf524baefd486c4ac2cbc-1-1941003639710297276-AppCrash32-6-1-7601-2.cab/nDumpServer=watson.microsoft.com/nResponseServer=watson.microsoft.com/nResponseURL=//dw//StageFour.asp?iBucket=1941003639710297276&szCab=9c507eb2279b463284a3721c6f815313.cab&EventType=AppCrash32&BucketHash=5353eeae47fdf524baefd486c4ac2cbc&MID=CF1999BD-61C4-4247-8A14-DEFC895D888D/nBucket=-995349316/nBucketTable=451925126/nResponse=1/n FriendlyEventName=Stopped working ConsentKey=APPCRASH AppName=Endpoint Installer AppPath=C:\temp\FortiClientSetup_6.0.0.0067_x64.exe