FortiAuthenticator: Unassigned FortiTokens in pending status

[dsimsik]

Hello.

We have 200 FortiTokens registered with FortiAuthenticator (FAC).

There is a single synchronization rule, to synchronize users from LDAP server (ActiveDirectory). The rule automatically assigns a free FortiToken to new user, when he is found in AD and pulled to RemoteUsers list in FAC.

The problem is, there are about 120 tokens already assigned and all remaining tokens are in pending status, even though no user has been assigned to them yet. If I login to FAC, I can manually refresh the status of tokens, and it always free up some (not all!) unused tokens.

What is the reason behind it? Why are tokens being pushed to the pending status without any assignment?

[ebilcari]

Are all the tokens in the Pending status not showing a User? What is the firmware version that is currently running?

You can check the token assignment history in the Logs (using the serial):