FortiAuthenticator: Unable to connect in GUI with local admin user

[AliE]

Hi all,

I have a new FAC and I have changed the admin local user password. Now, I can connect in CLI but when I want to connect in GUI with the admin local user, I have an error. The error is:  please enter correct credentials. note that password is case-sensitive.

I have changed the password with the admin-maintainer and change the password: I can connect in CLI with the new password but in GUI it's the same error.

I have tried to restart the webserver with this command: Diagnose web restart, but it's also the same.

How can I resolve that?

[funkylicious]

Try a reboot of the whole appliance from CLI.

[FortiElie]

try to change the password again from cli using:

>execute restore-admin <new-password>

[AliE]

We are in a cluster between 2 FAC and we want connect to the GUI via port4 (This is the port for HA). I want to connect in the GUI of the secondary cluster member.

How can I do it please?

[FortiElie]

Hi Ali,

Can you login to GUI now?

if yes go to System > Administration > High Availability, under "HA admin access" enable https GUI option.

also please provide the output of >show system interface

[AliE]

Hi Elie,

This is the main problem. I can't connect to the GUI of the secondary member of the cluster through its HA Port (which is its management port).

[AliE · Accepted solution]

Hi Elie,

We have found the problem. We were in a HA cluster and our equipment was the secondary member of the cluster. When you disable the HA, the GUI login work.

[j4v13r_w0rld]

I used the tips recommended and don't achieved get web GUI access.
I tried change password maintainer and restar web process. Reviewing the version I see that was update in the reboot. My initial version was v6.4.8, now is v6.5.3 and was when occurred the failed connection.

Any additional tips for this issue?

@Javi

[ebilcari]

Is this in HA or in standalone mode? Are you getting wrong credentials error or the web page is not loaded at all?