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deraldo
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FortiAuthenticator: Radius losing connection from AP Huawei

Hi, Guys.

 

I'm with a problem: the Huawei Access Point is disconnecting of FAC. The log says connection lost, and reconnect all times. The auth work fine, but the AP is disconnecting every time.

 

 

2023-10-10_08-29.png

 

 

 

2 REPLIES 2
dbu
Staff
Staff

Hi @deraldo ,

Disconnects can happen for various reasons. 

From the screenshot provided i see different error " cannot get request arrival time "


In order to isolate further you can take a packet capture on the FortiAuthenticator.
There you can investigate further timings of the send and received packets and see if there is any delay caused.

 

Regards!
If you have found a solution, please like and accept it to make it easily accessible for others.
ndumaj

Hi @deraldo ,

Additionally is there any Firewall in the middle? If Yes PCAP on all nodes might be useful?
Also check the time/NTP on all nodes involved in the flow.

Regards!
- Happy to help, hit like and accept the solution -
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