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Jasys
New Contributor II

FortiAuthenticator Guest Captive Portal Cannot be reached from Client

Had this working briefly, but somehow , something has changed in the environment, I have followed:

 

https://docs.fortinet.com/document/fortiauthenticator/6.5.0/cookbook/578250/fortiauthenticator-as-a-...

 

A few tweaks here and there, but essentially, the Client connects to the OPEN ssid, the interface uses system DNS to look up the address of the external portal., then should be able to access the captive portal, this part is completely broken, no traffic arrives at the FAC, meaning the client just cant resolve the FQDN (it used too!)  I checked the clients ipconfig, and it gets the right DHCP IP, gateway (Fortigate wifi interface) and correct DNS (it picks up public DNS, but there are DNS-DATABASE entries for the FAC) 

 

there is an EXEMPT captive portal rule, from the GUEST source network, to the FAC on HTTPS, so that it can use the form to register, before browsing. there are no hits on this rule. I have tried everything now, I just dont know what is missing, I tried using interface DNS, system DNS on the WIFI interface, the SSID is correct , open with external captive portal.. the FAC is working as the other WIFI is working as well as SSL VPN users.. any suggestions would be great.

1 Solution
Markus_M

I literally didn't see this in the first posts, but your auth-type is wrong for this use case.


I reproduced your problem in my lab with auth-type = https only. Default includes http and telnet+ftp. You may include http at least here, which leads to triggering the captive portal with HTTP plaintext.

config user setting

    set auth-type http https
end
I can add http and my traffic gets redirected, I can remove http and my captive portal detection stops and times out on the detection page.

The setting itself means which protocols will be blocked and redirected by the FortiGate.

Good luck!

 

Best regards,

 

Markus

- Markus

View solution in original post

51 REPLIES 51
Markus_M

Hey. That document has been updated since a while; forgot posting about it.

- Markus
Jasys
New Contributor II

I did see!  thats something at least, Now im just trying to get support for Android and Apple! they dont like the portal! 

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