FortiAuthenticator Expiring Services

[prahalagu]

Hi,

We are informed that Firmware & General Updates, Enhanced Support and Telephone Support are being expired. Our user licenses (we are using VM) are seem to be "never expired", and I understand that VPN service will not be affected because of this expiration; but we only will not use the support service for this product until renewal. Is this correct? Anyone experienced this scenario before?

Best regards.

[srajeswaran]

Your understanding is correct. The system will not get updates from Fortiguard and Fortinet Support team won't be able to support you without a valid contract. The VPN services are expected to work without an issue.