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prahalagu
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Created on ‎09-14-2023 02:59 AM

FortiAuthenticator Expiring Services

Hi,

 

We are informed that Firmware & General Updates, Enhanced Support and Telephone Support are being expired. Our user licenses (we are using VM) are seem to be "never expired", and I understand that VPN service will not be affected because of this expiration; but we only will not use the support service for this product until renewal. Is this correct? Anyone experienced this scenario before?

Best regards.

omegle xender
omegle xender
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srajeswaran
Staff
Staff

Created on ‎09-14-2023 03:08 AM

Your understanding is correct. The system will not get updates from Fortiguard and Fortinet Support team won't be able to support you without a valid contract. The VPN services are expected to work without an issue.

Regards,
Suraj
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