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FortiAnalyzer reports with username.

Hi, So I managed (after much pain) to get FSAE working and LDAP on our FortiGate, I can run a few commands through the CLI to see who is logged in against what IP (diag debug authd fsae list). The only problem is, is that the reports generated by the FortiAnalyzer are still only showing with the users IP address. Ive configured LDAP on the Analyzer which shows the user groups fine. Looking at the Analyzer' s live log viewer, the messages are showing user=" N/A" etc.
itime=1225324741 date=2008-10-30 time=11:57:38 ~ type=webfilter subtype=ftgd pri=notice vd=root policyid=20  user=" N/A"  group=" N/A"  src=**.**.**.** sport=1362 src_int=" internal"  dst=209.85.201.189 dport=80 dst_int=" wan1"  service=" http"  method=" domain"  cat=23 cat_desc=" Web-based Email"   
Where am I going wrong, starting to get really frustrated with this.
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Yes all info is there in the log but I' ve still not managed to get this working. please help
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