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adhitya_94
New Contributor

FortiAnalyzer report blank for some fortigate

Hi,

i have problem with my FAZ cloud, i have 5 fortigate registered to the same FAZ cloud, the problem is, when i export report, 3 firewall ok and 2 firewall no data, i check on the logs, the two error fortigate have the logs, but when export i get no data.

 

here is the setting, the same setting works on the others firewall:

Screenshot_1.png

 

the report:

adhitya_94_0-1668564393750.png

adhitya_94_1-1668564527487.png

 

i just choose 1 firewall, but on the report they put all firewall together with no data.

FAZ on the latest firmware now, i have restarted the FAZ and the issue persists.

do you know what i need to do?

 

thank you in advance!

5 REPLIES 5
Anthony_E
Community Manager
Community Manager

Hello,

 

Thank you for using the Community Forum.

I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.


Regards,

Anthony-Fortinet Community Team.
Anthony_E
Community Manager
Community Manager

Hello,

 

We are still looking for someone to help you.

We will come back to you ASAP.

 

Regards,

Anthony-Fortinet Community Team.
Anthony_E
Community Manager
Community Manager

Hello,

 

I have found this KB article which is treating "Empty reports":

 

https://community.fortinet.com/t5/FortiAnalyzer/Troubleshooting-Tip-Empty-reports/ta-p/206939

 

Could you please tell me if it helped?

 

Regards,

Anthony-Fortinet Community Team.
adhitya_94

Hi Anthony,

 

thank you your help to find the guide,

but the error still persist, i have open ticket to fortinet but seems like they are need time to solve this.

Anthony_E
Community Manager
Community Manager

Hello,

 

Thank you for this update and I am sure the support will help.

 

Regards,

Anthony-Fortinet Community Team.
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