FortiAnalyzer report blank for some fortigate

[adhitya_94]

Hi,

i have problem with my FAZ cloud, i have 5 fortigate registered to the same FAZ cloud, the problem is, when i export report, 3 firewall ok and 2 firewall no data, i check on the logs, the two error fortigate have the logs, but when export i get no data.

here is the setting, the same setting works on the others firewall:

the report:

i just choose 1 firewall, but on the report they put all firewall together with no data.

FAZ on the latest firmware now, i have restarted the FAZ and the issue persists.

do you know what i need to do?

thank you in advance!

[Anthony_E]

Hello,

Thank you for using the Community Forum.

I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

Regards,

[Anthony_E]

Hello,

We are still looking for someone to help you.

We will come back to you ASAP.

Regards,

[Anthony_E]

Hello,

I have found this KB article which is treating "Empty reports":

https://community.fortinet.com/t5/FortiAnalyzer/Troubleshooting-Tip-Empty-reports/ta-p/206939

Could you please tell me if it helped?

Regards,

[adhitya_94]

Hi Anthony,

thank you your help to find the guide,

but the error still persist, i have open ticket to fortinet but seems like they are need time to solve this.

[Anthony_E]

Hello,

Thank you for this update and I am sure the support will help.

Regards,