FortiAnalyzer problem upgrade

[franga]

Hello everyone,

I’m facing an issue with updating my FortiAnalyzer VM, which is currently running version 7.2.3. I am trying to upgrade either to the next major release or to version 7.2.4, but I keep encountering problems. The VM is hosted on XenCenter.

Here’s what happens: when I initiate the upgrade, the VM reboots as expected, but then it powers off instead of completing the update. After this, I see an error message. I’m attaching a screenshot of the message for reference.

Has anyone experienced this issue or have any suggestions on how to resolve it? Any advice would be greatly appreciated!

Thank you in advance!

[johnathan]

You may be hitting Bug ID 935741 which can occur due to a change in 7.2.4.
You can try and set these settings as per the developers:
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1. if PV mode was used, please switch to HVM mode.
2. if hvc console was used, please switch to serial console.