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amilojevic
New Contributor II

Created on ‎05-10-2023 01:21 AM

FortiAP Boot problem

Hello everyone,

I have an FortiAP 221E that cannot boot. After I tried to upgrade, it stops working. When I connect him to power (AC or POE) green light is on, no blinking just turn on immediately and stay on. I cannot connect via LAN becouse it start, work few seconds and go down, no cable connected message on PC. 

I tried factory setting reset, no help. 5-10sec to enter config mode, no wifi (FAP-confgi-Serial). There is no console on device. 

Has anyone has this problem. How to connect to AP and install new firmware?

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gfleming
Staff
Staff

Created on ‎05-11-2023 12:30 PM

Sounds like an RMA is needed. Contact TAC to sort it out.

Cheers,
Graham
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