FortiAP 221E status disconnected after Update Fortigate to 6.2.1

[Ruslan]

May be someone can give some debug command?the only failure i can see is from this command:diagnose wireless-controller wlac -c wtplast failure : 12 -- AC daemon reset timer expired The topology is very simple FortiOS > FrotiSwitch>FortiAP,After update the fortigate to 6.2.1 it can authorize the fortiap but status stay disconnected. thanks in advance.

[edvandreas]

I do have the exact same problem with 6.2.1 and the FAP14C. Firmware on the FAP14C is up to date.

Any advice would be awesome.

[thewraith]

Any work arounds?

[wanglei_FTNT]

1) Can you post some basic configuration you used here

for example, WTP profile, VAPs

2) What's the version of software running on 221E? I

3) if you can ssh into AP, can you do

a) wcfg 

FP221ETF18037964 # wcfg WTP Configuration name : FP221ETF18037964 loc : N/A <----check whether this field is N/A or has value

b) turn on some debugs with command don/ton . To turn it off, pls use doff/toff

If we couldn't tell from these commands, you might have to contact our support who can help collect more info from your setup

[thewraith]

We are having the same problem on the 321c, we've been on with support for 5 hours now.. still no resolution.

[wanglei_FTNT]

great. I will let that system take care of your case. This forum is not meant to collect detailed trouble-shooting logs/customer sensitive info.  Also, if you have a ticket ID, I can follow up on the progress of that ticket.  Thx. 

[thewraith]

the ticket number is 3397137

[Ruslan]

Hi,

Yes ticket ID 3393922.

Update if need more info.

Thanks.

Ruslan.

[edvandreas]

Any news?

[RegionRat]

I spent 8 hours with Fortinet Support trying to get this resolved, ended up working with a gentleman from SWAT|ETAC support, awesome guy to work with, we ended up putting in a work around, offloading the FortiAPs onto a spare 200E Firewall.