FortiAP 221E R2 channel "0" (radio status : down)

[sanderl]

Hi there,

I have an issue with one of my 221E FortiAP's having "0" on R2.

I have 7 APs in total of which 2 are 221E's. Out of the 2 221E's:

APone is: FP221E-v7.4-build0564 (has 2 radios in use and clients connected to both)

APtwo is: FP221E-v7.4-build0596 (this is the one with "0" on R2, clients only connected to R1).

output for APtwo (ssid names redacted):

diagnose wireless-controller wlac -c wtp <serial>

  Radio 1            : AP
    country name     : NL
    country code     : 528
    drma_manual_mode : ncf
    radio_type       : 11N
    channel list     : 6 
    darrp            : disabled
    airtime fairness : disabled
    txpower          : high 17 low 10 tgt -70 (calc 17 oper 17 dBm)
    beacon_intv      : 100
    rts_threshold    : 2346
    frag_threshold   : 2346
    ap scan          : background scan (regular)
    ap scan passive  : disabled
    bgscan oper    : enabled
      bgscan period  : oper 600 cfg 0
      bgscan intv    : 3
      bgscan dur     : 30
      bgscan idle    : 250
      bgscan rptintv : 30
    sensor mode      : disabled
    ARRP profile     : ---
    WIDS profile     : ---
      wlan  0        : one2
      wlan  1        : two2
      wlan  2        : three2
      wlan  5        : five2
    max vaps         : 8
    base bssid       : 70:4c:a5:88:ca:60
    oper chan        : 6
    noise_floor      : -95
    chutil           : enabled
    oper chutil time : Wed Mar 13 20:07:36 2024  (age=8)
    oper chutil data : 14,16,15,14,16, 14,15,15,12,13, 14,14,14,20,21 ->newer 
    station info     : 0/0
    antenna RSSI     : 23  26  (age=271798)
  Radio 2            : AP
    country name     : 
    country code     : N/A
    drma_manual_mode : ncf
    radio_type       : 11AC
    channel list     : 36 40 44 48 
    darrp            : disabled
    airtime fairness : disabled
    txpower          : high 17 low 10 tgt -70 (calc 17 oper 54 dBm)
    beacon_intv      : 100
    rts_threshold    : 2346
    frag_threshold   : 2346
    ap scan          : background scan (regular)
    ap scan passive  : disabled
    bgscan oper    : enabled
      bgscan period  : oper 600 cfg 0
      bgscan intv    : 3
      bgscan dur     : 30
      bgscan idle    : 250
      bgscan rptintv : 30
    sensor mode      : disabled
    ARRP profile     : ---
    WIDS profile     : ---
      wlan  1        : one5
      wlan  2        : two5
      wlan  3        : three5
    max vaps         : 8
    base bssid       : 00:00:00:00:00:00
    oper chan        : 0
    noise_floor      : 0
    chutil           : enabled
    oper chutil time : N/A
    oper chutil data : N/A
    station info     : 0/0

diagnose wireless-controller wlac -c ws <ip>

-------------------------------WTP SESSION    1----------------------------
WTP session             : 0-192.168.254.11:5246    CWAS_RUN
    Ctrl in_ifIdx       : 44/HS-VLAN-MGT
         indev          : 44/HS-VLAN-MGT
    Data in_ifIdx       : 44/HS-VLAN-MGT
         indev          : 0/
    mesh uplink         : ethernet
    id                  : FP221ETF11111111 (AP Name)
    mgmt_vlanid         : 0
    wtp_wanlan_mode     : wan-only
    refcnt              : 9
    deleted             : no
    plain_ctl           : disabled
    wtp-mode            : remote
    wtp-report-index    : 7
    data-chan-sec       : clear-text
    ctl-msg-offload     : ac=01ff/wtp_loc=01ff/wtp_rem=03ff/oper=01ff
    session_id          : 714d4f3e4bc7ece507a57e0423d12870
    ehapd cfg           : ongoing
    message queue       : 0/128 max 44
    tId_10_sec          : 4238742
    Ekahau              : disabled
    Aeroscout           : disabled
    FortiPresence       : disabled
  Radio 1            : AP
    wlan cfg            : one2  two2  three2  four2  
      vap-01(1)         : one2             70:4c:a5:88:ca:60   lsw lbr          one2           Config success State RUN Age 1270
      vap-02(2)         : two2             70:4c:a5:88:ca:61   lsw lbr          two2           Config success State RUN Age 1270
      vap-03(3)         : three2           70:4c:a5:88:ca:62   lsw lbr          three2         Config success State RUN Age 1270
      vap-04(6)         : four2            70:4c:a5:88:ca:65   lsw lbr          four2     Config success State RUN Age 1270
  Radio 2            : AP
    radio status        : down
    wlan cfg            : one5  two5  three5  
      vap-01(2)         : one5             00:00:00:00:00:00   lsw lbr          one5      Config failed State N/A Age 10
      vap-02(3)         : two5             00:00:00:00:00:00   lsw lbr          two5    Config failed State N/A Age 10
      vap-03(4)         : three5           00:00:00:00:00:00   lsw lbr          three5     Config failed State N/A Age 10
  Radio 3            : Not Exist
  Radio 4            : Not Exist
  Radio 5            : Not Exist
-------------------------------Total    1 WTP SESSIONs----------------------------

AP-Name # fap-get-status
Version: FortiAP-221E v7.4.2,build0596,240104 (GA)
BIOS data version: 3
Regcode: E

What is wrong here?

[sanderl]

Oh no... hardware failure?

AP-Name # cw_diag -c radio-cfg

Radio 0: AP
   country        : cfg=NL oper=NL
   countryID      : cfg=528 oper=528
   802.11d enable  : enabled
   sta info       : 0/0
   radio type     : 11N_2.4G
   airtime fairness    : disabled
   ps optimize    : 0
   tx optimize    : f
   11g prot mode  : 0
   HT20/40 coext  : 1
   beacon intv    : 100
   txpwr mode     : set by value (10 dBm)
   txpwr cfg/oper : 10/10 (EIRP +0)
   HT param       : gi=disabled bw=20MHz
   ack timeout    : 64
   r_ac MAX dista : 0 ackt_2G=64 ackt_5G=25
   r_ac chan      : num=6 age=3349
   channel        : num=6
   oper_chan      : 6
   r_ac md_cap    : 6,
   r_ac chan list : 6,
        chan list : 6,
   hw_chan list   : 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13,
   nol list       :
   chutil meas    : enabled
   sensor mode    : disabled  (applied promisc mode=disabled)
   ap scan        : background regular scan,
   ap scan thresh : 0 dBm
   ap scan period : 600s
   ap scan intv   : 3s
   ap scan dur    : 30ms
   ap scan idle   : 250ms
   ap scan rpt tmr: 30s
   bgscan schedule: ------- 00:00->00:00,
   darrp          : disabled --info only
   spect analysis : disabled
   wids           : disabled

   fortipresence  : disabled
Radio 1: Failed

Radio 1: Failed

EDIT:

If it doesn't help it doesn't hurt... downgrading to FP221E-v7.4-build0564 does not help. Radio seems unusable.

If anyone has an idea on how to get this going again or how to know for sure radio is dead for real... please help me out.

[sanderl]

Is there some little help available please happy kids: happy life.

[sanderl]

Ok... this topic is as dead as radio1