Forti SSL VPN Freezes machines

[#1]

Hi All, Just bought a FG200A unit. Activated the SSL VPN, and it worked fine for a couple of hours, until they connect again, then the problem arises: All of my remote workers are having the same problem with the SSL VPN, the pc completly freezes when they are connected. Only one solution is there, reset the computer with hard-reset... Anyone have simular issues, and got a solution? Thanks in advance. Regards, Marcel.

[red_adair]

Is this in in Web-mode or " Tunnel-mode" (when using that ActiveX component) only ? I' m using web-mode only but never had a similar issue - it also shouldn' t happen at all in Web-mode since it' s straight http. -R.

[#3]

@ red.adiar: This is in Tunnel Mode. Have the checkbox not checked of the clean cache. thanks for your reply, ive made a support-ticket, hopefully it will be solved. Regards,

[#4]

Hi! I' having the same problem - any news on this issue? On my notebook SSL-VPN works like a charm, but my workstation freezes after short time of activity Regards, Roland

[#5]

I solved the problem. Ive changed the auth-timeout setting in the ssl vpn config. Setting the client authentication timeout setting: The client authentication timeout setting controls how long an authenticated connection will remain connected. When this time expires, the system forces the remote client to authenticate again. For example, to change the authentication timeout to 1800 seconds, enter the following commands: config vpn ssl settings set auth-timeout 1800 end - Also when you press CTRL+N in the IE ssl vpn browser window, the machine will freeze or hang, not always completly freeze. Now when i connect to the ssl vpn browser and log in, i can open anything on the internal lan longer then 30 mins, tested it and got connected for more then 60 mins. So al seems to work prefect now :-) Hope this helps, Regards,

[#6]

I' ve been facing this same problem with the fortigate 60. Although the only time I find it to freeze my system is when I' m copying and or accessing files through a mapped drive over the SSL VPN. If i' m using outlook everything seems to be fine, but as soon as I start accessing a mapped drive it completely locks and or freezes up the system. I saw someone had put a ticket in for this, was there every any fix and or solution? TIA!

[Netics]

I have the same problem. it connects and when i try to connect via RDP (Remote desktop) to a server, my pc freeze. any ideas ?

[#8]

I' m sorry but I can' t tell you a solution. Marcel' s suggestion doesn' t work for me and in the end I stopped using the SSL VPN service and switched to a local FortiClient installation. But if you find a solution please post it here in the forum! Good luck, Roland

[#9]

local FortiClient installation

What exactly is the above quoted? I' m sort of new to fortigate, so I dont quite understand what this local FortiClient installation is. Thanks!

[#10]

Take a look at: http://www.fortinet.com/products/forticlient.html In my case I use it as an IPSEC Client, all the other features like firewall, antivirus etc. are deactivated. Roland