Forti Mail "No license" error on Dashboard for Virus Outbreak & Antispam

[NeoRant]

Good day,

This is URGENT.

I am seeing “No license” for features Virus Outbreak & Antispam. These features were always in the green during my 2024 subscription and even after renewal license in January 2025. Last time I checked, even last week, these 2 features were in the green/licensed. I Logged on this morning and now realizing this.

What is the cause for this change?

Contact Fortinet support or something i can do from cli etc.?

This is very strange. HELP!

[AEK]

Hi NeoRant

What do you see as active subscription on the support portal?

[NeoRant]

All is active. I am just noticing the change today.

[NeoRant]

Hi AEK,

Additionally from Support web chat just now, they are confirming that there side is good.

So how can i fix, what is really going on here?

[AEK]

Which FML version?

Does your FortiGuard's Antispam actually works? You can check in the logs if the signature is sent to FortiGuard and if the response is received.

[NeoRant]

Version: FML VM01

All seemed well last week up to yesterday.

[AEK]

I mean which firmware version?

Do you mean FortiGuard antispam is not working anymore? Do you see it in the logs.

[NeoRant]

firmware version? v7.4.1(GA-Feature), build565

Do you see it in the logs? 

I am unable to check logs via CLI, but i did a log check in gui/dashboard and i am seeing this "Fortiguard-Antispam:No Answer from server" beginning today. Before the 12th was good.

Do you mean FortiGuard antispam is not working anymore? Well, external mails are coming, i can ping out to fortiguard, i am not sure really. I am just now today seeing "no license" for features antispam and virus outbreak which always was green/active. No system/network changes done on my side. So idk really. Sent a ticket to Fortinet support and they are taking long to respond.

[AEK]

It seems the screenshot confirms that FortiGuard antispam is not working. This also confirm that the "no license" message on the dashboord is not a cosmetic bug.

First thing I'd do is to update to 7.4.4, which is quite more mature than 7.4.1. You may have a chance to fix your issue with this update.

In case it doesn't help than I'd ask to escalate the ticket  to L2 (significant impact on business), and in the meantime I'd prepare a new VM 7.4.4 from scratch and then open a CS ticket to move the license to the new VM.

Hope it helps.

[NeoRant]

AEK,

Wow, that update may not be possible right now. You know how workplace politics, awaiting approval from managers all that **bleep** goes. I sent a ticket, waiting for reply. Will update you if anything changes.