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MahmoudH93
New Contributor

Created on ‎09-13-2023 08:40 AM

Forti Ems deployment issue

deployment didn't reach to the end users 

FortiClient 

 

Mahmoud hesham
mahmoud.hesham@Connectps.com
Mahmoud heshammahmoud.hesham@Connectps.com
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MahmoudH93
New Contributor

Created on ‎09-13-2023 08:45 AM

version 7.2

 

Mahmoud hesham
mahmoud.hesham@Connectps.com
Mahmoud heshammahmoud.hesham@Connectps.com
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anignan
Staff
Staff

Created on ‎09-13-2023 09:09 AM

Hi @MahmoudH93 

 

How are you pushing the installation?

From EMS or from or a distribution point?

1250
MahmoudH93
New Contributor
In response to anignan

Created on ‎09-13-2023 09:12 AM

from EMS as Fortinet tutorials 

(https://www.youtube.com/watch?v=EQ9lwQPWNJ8&t=385s&ab_channel=FortinetVideoLibrary)

Mahmoud hesham
mahmoud.hesham@Connectps.com
Mahmoud heshammahmoud.hesham@Connectps.com
1248
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anignan
Staff
Staff

Created on ‎09-13-2023 09:16 AM

Can you confirm that EMS is using your internal DNS server as its DNS server?

 

Abdel

NSE4,5x2,6x2,7x4

1246
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MahmoudH93
New Contributor
In response to anignan

Created on ‎09-13-2023 09:18 AM

yes , and windows machine joined domain also

Mahmoud hesham
mahmoud.hesham@Connectps.com
Mahmoud heshammahmoud.hesham@Connectps.com
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anignan
Staff
Staff

Created on ‎09-13-2023 09:36 AM

In your Logs "Administration>log viewer" can you see logs from Deployment service?

1237
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MahmoudH93
New Contributor

Created on ‎09-13-2023 10:00 AM

no logs about change with endpoint 

Mahmoud hesham
mahmoud.hesham@Connectps.com
Mahmoud heshammahmoud.hesham@Connectps.com
1228
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anignan
Staff
Staff

Created on ‎09-13-2023 10:04 AM

I mean let say if you have to installer to run at 1:30PM you should see the Deployment service at this time with a level error.

 

Abdel

NSE4,5x2,6x2,7x4

1226
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MahmoudH93
New Contributor

Created on ‎09-13-2023 10:08 AM

there is no any error with installer and deployment i try it with scheduled and non scheduled 

Mahmoud hesham
mahmoud.hesham@Connectps.com
Mahmoud heshammahmoud.hesham@Connectps.com
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