False-positive Detection Of My Application!, Please help me fix this issue...

[#1]

i would like to let you know that my application is once again identified FALSE-POSITIVELY by your anti-virus as " W32/StartPage.DHT!tr" , I have contacted you guys before and you fixed the issue but now it' s flagged again! Scan result:

 Fortinet	3.117.0.0	2009.02.14	W32/StartPage.DHT!tr
 

My application currently provided to over 5K users since last month and the only recommendation we can provide these users suffering from the FALSE-DETECTION of our application as a trojan is to SWITCH TO A DIFFERENT Anti-Virus company that doesn' t make this mistake... I would very much appreciate it if something can be done about this terrible situation... The application files for checking can be found here: (no installation just files...)

 http://www.e-lephant.org/progfiles/S-Corp_(E)lephant_0.0.2.1_B-FP.rar
 

Pass: False-Positive Please, Please, Please see to it' s fix. Shlomi kalfa, S-Corp.

[#2]

ANYONE IS READING THIS ?!??!

[p768]

You will need to log a call with your reseller or Fortinet.

[#4]

i don' t even know what it means " to log a call" do i have to call them and report it?! what we' re back in the 90s ?!? why do they have this forum for ?!? Christ!!!! Any specific e-mail address maybe ?!

[TopJimmy]

When you signed (registered) up for this forum you had to click on an agreement. It said this:

These forums are intended for the exchange of information between users of Fortinet products. Forums on this site are unmediated. Fortinet employees may participate but Fortinet is not responsible for the content in these forums. If you wish to ask a question of Fortinet technical support, please submit your question via e-mail to the appropriate regional support alias (see support.fortinet.com for a listing).

So essentially, this is a user to user forum and not tech support. Contact your Fortinet reseller or open a ticket with Fortinet is the way to get action on this. Bitching us out isn' t going to help your problem get resolved.

[rwpatterson]

Well said...

[red_adair]

You can resubmit the Software on www.fortiguardcenter.com, to be precise : http://www.fortiguardcenter.com/antivirus/virus_scanner.html Or sent your Program to submitvirus@fortinet.com And for the fun part: http://forum.avira.com/wbb/index.php?page=Thread&postID=738780 http://www.wilderssecurity.com/showthread.php?p=1403593 http://forum.emsisoft.com/Default.aspx?g=posts&t=4484 -R.