Failed to upgrade firmware on FortiGate 30E

[mark001]

here's the error "image upgrade failed. failed to download firmware from fortiguard"

upgrade from 6.2.0 to 6.2.3

[HaTiMuX]

Does your fortigate have access to the internet ?

Otherwise, it's better to download the image manually and then perform the upgrade (you need access to the support portal).

Make sure you follow the right upgrade path.

[marcog86]

Hi

I have the same issue with Fortigate 300E Release 6.2.0 that can't upgrade via web browser.

@mark001 Did you solve the issue?

Marco

[JeanK]

Hello Marco,

You should better try in downloading the upgrade image in your local Computer, and considering the upgrade path proposed by Fortinet.

[btan]

Hi Marcog,

Is there any error messages? It is usually recommended to download firmware image from support.fortinet.com
And use the upgrade path tool: https://docs.fortinet.com/upgrade-tool

It may sounds silly and random,  but try clearing cache or try using another browser can resolve the issue.