Failed to load data

[nzaw]

Hi all,

    After upgraded FortiOS v6.2.16 build1392 (GA) cannot access to SD-WAN GUI and it's showing "failed to load data". Anyone have s

[AEK]

Hi

• Did you follow the update path?
• Have you tried with other browser?
• Please share the below commands (you can hide the IP addresses)

get system startup-error-log
show system virtual-wan-link

[nzaw]

Fortigate_50E_ # get system startup-error-log

Fortigate_50E_ # show system virtual-wan-link
config system virtual-wan-link
set status enable
set load-balance-mode source-dest-ip-based
config members
edit 1
set interface "wan2"
set cost 10
next
edit 2
set interface "wan1"
set cost 5
next
end
config health-check
edit "test_google.com"
set server "8.8.8.8" "8.8.4.4"
set update-static-route disable
set members 2 1
config sla
edit 1
set latency-threshold 50
set jitter-threshold 10
set packetloss-threshold 15
next
--More-- end
next
edit "test_outlook_SLA"
set server "outlook.office.com" "outlook.office.com"
set protocol http
set update-static-route disable
set members 2 1
config sla
edit 1
set latency-threshold 80
set jitter-threshold 80
set packetloss-threshold 5
next
end
next
end
end

Fortigate_50E #

[AEK]

The config is good.

During maintenance window you may use CLI to delete the above config and past it back. I think it should resolve the issue.

[hbac]

Hi @nzaw,

I don't have the same issue in my lab. You can try clearing browser's cache or try a different browser. 

Regards, 

[pprince]

Please check the kb : https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-Failed-to-load-data-error-when-tryin...