Failed to download license

[fortinet-davidy]

Hi, Based on document, I try to download and install evaluation license. But I got the error message. Anyone can help to take a look at it? Thank you very much. 

HQ-FW # execute vm-license-options account-id daxxxxx@gmail.com

HQ-FW # execute vm-license-options account-password ayyyyyx

HQ-FW # execute vm-license
This VM is using the evaluation license. This license does not expire.
Limitations of the Evaluation VM license include:
1.Support for low encryption operation only
2.Maximum of 1 CPU and 2GiB of memory
3.Maximum of three interfaces, firewall policies, and routes each
4.No FortiCare Support
This operation will reboot the system !
Do you want to continue? (y/n)y

Requesting FortiCare Trial license, proxy:(null)
Forticare response error 61.
Failed to download VM license.

HQ-FW # get system stat
Version: FortiGate-VM64-KVM v7.2.4,build1396,230131 (GA.F)
Virus-DB: 1.00000(2018-04-09 18:07)
Extended DB: 1.00000(2018-04-09 18:07)
Extreme DB: 1.00000(2018-04-09 18:07)
AV AI/ML Model: 0.00000(2001-01-01 00:00)
IPS-DB: 6.00741(2015-12-01 02:30)
IPS-ETDB: 6.00741(2015-12-01 02:30)
APP-DB: 6.00741(2015-12-01 02:30)
INDUSTRIAL-DB: 6.00741(2015-12-01 02:30)
IPS Malicious URL Database: 1.00001(2015-01-01 01:01)
IoT-Detect: 0.00000(2022-08-17 17:31)
Serial-Number: FGVMEV7XLRLKE4A3
License Status: Invalid
VM Resources: 1 CPU/1 allowed, 985 MB RAM/2048 MB allowed
Log hard disk: Not available
Hostname: HQ-FW
Operation Mode: NAT
Current virtual domain: root
Max number of virtual domains: 2
Virtual domains status: 1 in NAT mode, 0 in TP mode
Virtual domain configuration: disable
FIPS-CC mode: disable
Current HA mode: standalone
Branch point: 1396
Release Version Information: GA
FortiOS x86-64: Yes
System time: Sat Feb 18 16:35:06 2023
Last reboot reason: power cycle

HQ-FW

[srajeswaran · Accepted solution]

Thats correct. Only one trial VM per account.

https://docs.fortinet.com/document/fortigate-private-cloud/7.2.0/kvm-administration-guide/504166/for...

Limitations of the evaluation VM license include the following:

• Maximum of one free evaluation copy per FortiCare account

[Potato]

Well, have you configured Route and DNS, and tested if both work?

execute ping www.google.com

Let's check if you have internet access from that VM first.

[fortinet-davidy]

Thanks for your reply! internet can be accessed and google.com as well

HQ-FW # execute vm-license
This VM is using the evaluation license. This license does not expire.
Limitations of the Evaluation VM license include:
1.Support for low encryption operation only
2.Maximum of 1 CPU and 2GiB of memory
3.Maximum of three interfaces, firewall policies, and routes each
4.No FortiCare Support
This operation will reboot the system !
Do you want to continue? (y/n)y

Requesting FortiCare Trial license, proxy:(null)

Forticare response error 10.
Failed to download VM license.

HQ-FW #
HQ-FW # execute ping google.com
PING google.com (142.250.190.110): 56 data bytes
64 bytes from 142.250.190.110: icmp_seq=0 ttl=57 time=69.3 ms
64 bytes from 142.250.190.110: icmp_seq=1 ttl=57 time=23.8 ms
64 bytes from 142.250.190.110: icmp_seq=1 ttl=57 time=28.6 ms (DUP!)
64 bytes from 142.250.190.110: icmp_seq=2 ttl=57 time=27.6 ms
64 bytes from 142.250.190.110: icmp_seq=2 ttl=57 time=32.4 ms (DUP!)
64 bytes from 142.250.190.110: icmp_seq=3 ttl=57 time=22.6 ms

[srajeswaran]

Try to download the license from CS portal - https://docs.fortinet.com/document/fortigate-private-cloud/7.2.0/vmware-esxi-administration-guide/92...

And the upload it to VM - https://docs.fortinet.com/document/fortigate-private-cloud/6.4.0/kvm-administration-guide/299485/upl...

https://community.fortinet.com/t5/FortiGate/Technical-Tip-Uploading-the-FortiGate-VM-license/ta-p/19...

[Potato · Accepted solution]

How is about accessing the Gui directly and entering the Forti account for activation?

[fortinet-davidy]

@srajeswaran Thanks for your reply. I tried it, but it cannot work. I think if the link you posted above is not for trial vm version. I already setup one fortigate with trial verson successfully. so that I think one account can only support ONE Fortigate vm. Is this correct? 

[srajeswaran · Accepted solution]

Thats correct. Only one trial VM per account.

https://docs.fortinet.com/document/fortigate-private-cloud/7.2.0/kvm-administration-guide/504166/for...

Limitations of the evaluation VM license include the following:

• Maximum of one free evaluation copy per FortiCare account

[JacovdWalt]

Hi

I got the same error, but it was the 1st time attempting to download vm fg license on my account.

[Simon_Bingham]

Is possible to see the allocated licences for my account and reuse them ? 
It would be better is the error message was more descriptive.

[fortinet-davidy]

Thank you!