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abc987
New Contributor II

FTP Download of Firmware Images not available

Hi all, from our account the FTP Download of Fortinet Firmware Images is not available for the moment. 530 Login incorrect HTTPS Download is ok Does anybody know about this? When it will come back?

FCNSP/WCSP

FCNSP/WCSP
1 Solution
hohosecure
New Contributor III

The change to the HQIP download was made sometime last year.  It now looks for the correct version of HQIP based upon your SN (since many different HQIP versions can exist for some models).

 

If you are not seeing a link to download for your SN then check the error message.  I am guessing that it is not finding your SN and then will ask you to contact support for help.

 

H.

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15 REPLIES 15
Paul_Dean
Contributor

I think they have changed that too.

There's now a serial number request which only gives you the HQIP for that model. I don't have any FG200As under support :(

I've requested it via a ticket.

https://support.fortinet....wnload/HQIPImages.aspx

NSE4
NSE4
hohosecure
New Contributor III

The change to the HQIP download was made sometime last year.  It now looks for the correct version of HQIP based upon your SN (since many different HQIP versions can exist for some models).

 

If you are not seeing a link to download for your SN then check the error message.  I am guessing that it is not finding your SN and then will ask you to contact support for help.

 

H.

AndreaSoliva
Contributor III

Hi

 

try to go to following link:

 

http://emea.fortinet.net/fortinet/hdpt/index.php

 

Have fun

 

Andrea

AndreaSoliva
Contributor III

sorry not correct link is only for HD Flash test only as mentioned befory for HQIP you have to enter support account and enter Serial Number after that the corresponding image will be displayed:

 

https://support.fortinet.com/Download/HQIPImages.aspx

Paul_Dean
Contributor

Thanks Andrea. That's the correct link but it gives me an error: "An appropriate HQIP Image cannot be found for the SN that has been entered. Please create an RMA ticket for assistance".

 

I have raised a ticket.

 

I am in the middle of a project to migrate to some new FG100Ds.

NSE4
NSE4
Paul_Dean
Contributor

My thanks to the Fortinet support team. I logged a ticket and they gave me the image I need for the test.

NSE4
NSE4
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