FTP Download of Firmware Images not available

abc987 · ‎06-12-2014

Hi all, from our account the FTP Download of Fortinet Firmware Images is not available for the moment. 530 Login incorrect HTTPS Download is ok Does anybody know about this? When it will come back?

FCNSP/WCSP

hohosecure · ‎01-30-2015

The change to the HQIP download was made sometime last year. It now looks for the correct version of HQIP based upon your SN (since many different HQIP versions can exist for some models).

If you are not seeing a link to download for your SN then check the error message. I am guessing that it is not finding your SN and then will ask you to contact support for help.

H.

View solution in original post

neonbit · ‎06-12-2014

It looks like the default FTP credentials have been changed :(

Jan_Scholten · ‎06-13-2014

You can grab the new credentials at support.fortinet.com - just have a look at the ftp link there

SteveRoadWarrior · ‎01-27-2015

Credentials changed again. No longer is there an FTP link on the support site.

Come on Fortinet, don't be like Cisco.

pcraponi · ‎01-27-2015

SteveRoadWarrior wrote:
Credentials changed again. No longer is there an FTP link on the support site.

Come on Fortinet, don't be like Cisco.

I think that has no FTP anymore... The support site now are only HTTPS download. And ony one download at a time.

Regards, Paulo Raponi

andymemo · ‎01-28-2015

I think that has no FTP anymore... The support site now are only HTTPS download. And ony one download at a time.

Confirming same problem here. Looks like no more FTP support / direct access to firmware - not ideal! :(

SteveRoadWarrior · ‎01-28-2015

Support tech I'm communicating with says that we need to provide feedback:

[https] : //support.fortinet.com/Feedback.aspx

So, I'm providing feedback.

If you don't like this, PLEASE LOG INTO YOUR PORTAL AND PROVIDE FEEDBACK ABOUT THE FTP

Paul_Dean · ‎01-30-2015

I'm really annoyed by this and have left some feedback. I have also created a ticket.

Why do vendors decide to put up barriers that make it more difficult to work with them?

Does anyone know where I can download an HQIP image for a FG200A? I need to test one but the contract has expired.

NSE4

andymemo · ‎01-30-2015

Paul Dean wrote:

Does anyone know where I can download an HQIP image for a FG200A? I need to test one but the contract has expired.

FG200A's were EOO in August 2011, they are pretty old... might be time to upgrade! ;)

hohosecure · ‎01-30-2015

Paul,

If you still have other equipment under contract then you should still have access to the Support site and be able to download HQIP images.

H.