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SWH
New Contributor

FTM provision error: problem with SSL comm layer: server connection failed: SSL session failed

Hallo,

I get the following error when I provide a Forti Mobile Token to a user:

"FTM provision error: problem with SSL comm layer: server connection failed: SSL session failed"

 

nslookup fortitokenmobile.fortinet.com

the Authenticator can address the Fortimobile server.

That's the only suggestion I can find for this error, but it works and is obviously not my problem!

Any other hints to the error?
AuAuthenticator Vesion:

Firmware Version 6.6.2 build 1669 (GA)

 

i tried different Mobile Tokenss, same error.

Greetings Andree

2 REPLIES 2
rbraha
Staff
Staff

Hi Andree,

Check if there is any firewall policies doing any deep inspection towards FAC traffic, make sure that FAC has internet reachability.

SWH
New Contributor

Hi rbraha
Thanks for the quick reply!
It was the firewall, I had created a corresponding rule without ssl inspection, but it came after the catch all policy for internet access.
Moved the rule before that, now it works.

Best regards and Merry Christmas

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