FORTICLOUD - CLEAR QUOTA

[Mark_Oakton]

Hi,

I am trying to clear the quotas on free (1gb) Forticloud account, they have used all the data and I need to clear the quota to allow logging to resume, I cant find the button or method to clear the quota, I think I used it once before but no cannot find how to clear it.

Sorry for the simple question but if anyone can point me in the right direction, it would be helpful

Mark

[Nihas]

Hello Mark,

Can't we make some space through this way?

[Mark_Oakton]

where do you get that 'manage quota' box from, i don't have an option to do that, on the status screen it says 'quota' but just shows how much you have used, i cant edit anything

what am i missing?

[Dave_Hall]

See if the option shows up under a different web browser.  We don't use FortiCloud, so not sure if there are various management levels or assigned rights...like there is on the main support site.

[Nihas]

Hello Mark,

I get the option on Home page itself.

If you redirecting to the dashboard, use the "Home" button and try.

As dave suggested, you can try with another browser.

[Mark_Oakton]

HI All,

I have tried differet browsers, I dont get the 'manage quota' button, see attached

[Dave_Hall]

Mark Oakton wrote:

I have tried differet browsers, I dont get the 'manage quota' button, see attached

So My hunch was right about different manage levels.   Can you click on the sprocket tool and confirm your ID has the correct rights to perform the action?

 

[Mark_Oakton]

That will be it, I am only listed as a regular user - any idea where I can change that, I am the admin for the domain (or so i thought)

thanks for the pointer

Mark

[Dave_Hall]

I personally wouldn't know; our company doesn't use FortiCloud.  I only found about the above info out when I clicked on the live demo account link.  The FAQ suggests doing the following though...