having the same issue as quite a few people, i have managed to resolve the issue of having users not seeing the remote access feature in their forticlient GUI's.
Within the EMS server - goto Endpoint profiles - Remote access - Click and edit the required profile - Click on the XML option (top rightish) - Scroll down to bottom, look for the following
All you need to do is edit the file and change the 0 to 1, save the file.
The new profile changes will be updated on the client and they are than able to see the remote access feature.
