FGT kills PDF files

[#1]

Hi Our Fortigate 200 OS2.8 MR3 kills PDF files. I have no idea why. We have configured 10 MB for scans in Memory and 50 MB for buffering to disk. The size of the PDF files = 600k - 2MB ??? jago

[#2]

I' ve seen this too on an FGT 200 w/ 2.50 MR 5. I had to disable the AV scanning on HTTP. It also affected other downloads. One possible workaround that I may have discovered is to decrease the disk oversize threshold under Anti-Virus | Config | Config. I have http at 20,21 and FTP at 20,21. This seems to have helped at downloading large EXE' s (such as HP/Compaq ServicePaq' s. I need to test this further with a PDF. regards, Jim

[#3]

I have this problem also. When emailing out pdf' s it tells me that it has email exceeded file limit but my email is set to 12 mb even though it will only send out 5 mb through the internet. i am using v2.8 mr? any help would be appreciated. Does this forum get monitored by Fortinet Technical Support or are we just left to our own workarounds.

[#4]

ORIGINAL: jayman ... Does this forum get monitored by Fortinet Technical Support or are we just left to our own workarounds.

It does, and occasionally you will get an answer here. But this is not an official means of support. This is a user support forum where users help other users. Official support is e-mail, phone, or support ticket via your support page.

[#5]

It seems that after having had updated my virus definitions, the previous fix is broken. I posted this because it' s interesting a mere anti-virus update broke my ability to ftp download " large" exe files (approx. 45 MB). best regards, Jim

[#6]

Add me to the list. ANY file attachment over SMTP scanned get corrupted.

[rb400]

ditto on download problems f400 2.80 / 318 downloading PDF 2-3M files or larger via http stop downloading arbitrarily and pdf file is " corrupted" (also from apple.com large files " .dmg" ) turned off virus and IPS...still have same issues) opened support ticket = 28718 note: uploading problems are still under evaluation but symptoms are similar new observation: disabling the protection profile on the interfaces in question allow the downloads to work...limited testing but it looks favorable...some of you may ask, " why does one want an f400 without " protection profiles" enabled?" ...reasonable question...