FGT cant able to manage from Forticloud

[Sudarsan_Babu]

I am using FGT 60D with 5.6.3.

When  i login into forticloud and navigate to the option Management & config its prompt an error. Can any one help to resolve this issue. 

Device platform FortiGate-60D ( b1547) [-28] is not supported.

[MartyD · Accepted solution]

I am having the same issues. This is now happening on most devices that are running the new version 5.6.3

No responses to this?

[jianrossi]

I am having the same issues.

"Device platform FortiGate-30E ( b76) [-28] is not supported." when browsing to Management logged into FortiCloud. Initial device registration connected just fine but, after some firmware updating and configuration, I am unable to manage from FortiCloud. Please help. Thank you.

[Álmos_Borlai]

I'm having the same issues.

We have FortiGate 60E, and it's registered to the cloud.

I can see the logs, network traffic info etc. but I can't manage the device because of getting error.

[ul]

Device platform FortiGate-60E ( b1183) [-28] is not supported.[/ul]

We used 5.6.3 GA firmware version but for testing I've saved all config and down-grade to 5.4.8, build6501(GA) FW. 

It still doesn't work so I've opened a ticket for the Support.

Hope so they will answer soon.

If anyone has more information about this issue please answer.

Thank you.

[Álmos_Borlai]

upgraded to FW version 6.0 but still not working..

error:

[ul]

Device platform FortiGate-60E ( b76) [-28] is not supported.[/ul]

The support didn't answer. 

[Álmos_Borlai]

I got answer from the support and also tested with Firmware v5.6.2 build1486 (GA) and currently the FortiCloud is working.

[jianrossi]

Figured out that this is due to not having a subscription

How to buy a subscription:

[link]https://www.fortinet.com/how-to-buy.html[/link]

https://www.fortinet.com/...a-partner-locator.html