FGT_40C Hardware Problem?

[YtseJam]

Hi guys,

I just wanna ask help how to reset my fortigate 40C. It boot failed when I console it, then when I tried to format the boot device and load a new firmware via tftp it doesn't work.. Anyone can diagnose what's the problem, is it already a hardware failure/problem? I attached boot logs as reference... Thank you in advance...

Regards,

JAM

[MikePruett]

It looks like you need to format and load an image via TFTP.

That being said, the 40C is ancient. Get you a newer device that isn't way beyond EOL and enjoy.

[YtseJam]

Hi Mike,

Thanks for the reply.

anyway, I already load a new image via tftp (see attached screenshot error). Its my first time to see that error, I already load tons of fortigate image via tftp and it works fine.. 

Yeah your right, 40C I think face out already.. but recently we renew a 2 years license. Is it possible to get a new device then use/transfer our current license?

[foo]

Hi,

Did you perform a HQIP (Hardware Quick Inspection Package)-test? According to <http://wiki.diagnose.fortinet.com/index.php/Running_an_HQIP_(Hardware_Quick_Inspection_Package)_test... HQIP supports the FG-40C.

Regards,

Peter

[Iescudero]

Hello YtseJam!

I think it could be the nic port 5 (I'm not sure if this affect only port 5 or the entire internal ports).

You already tried to load the Firmware using another port? maybe wan1 or wan2 ports.

[MikePruett]

Run a full HQIP just for testing purposes and see if any of the hardware comes back as failing.

In regards to migrating a service contract to a newer device you could probably work with your rep's to see about a trade in or up program that would take various things like that into consideration. No promises but sometimes they are willing to work with organizations for that very reason.

[YtseJam]

hi guys,

Just to update you about my problem, I attached the logs here.

I can upload now a new firmware via tftp and also I perform HQIP as what foo mention, but sadly there's an error. Please see attached files. Thanks for the help guys.

I already created RMA ticket.. 'coz I think flash storage was already damaged.