Hello FCT admins
We have FCT 7.4.0 (with EMS).
Web filter works on Windows 10 and Ubuntu 2x but it doesn't work on MacOS 12 for both Firefox 129.0.2 and Chrome ver. 127.0.6533.120 (not tested with Edge).
Below some output from FCT debug log that seem relevant.
20240821 09:10:54.787 [INFO ] confighandle_darwin:158 unable to load custom page err unable to read custom page warning_page_FGD_down.htm
20240821 09:10:54.849 [INFO ] fct_isdb:100 fctISDB updated, 0 inserted
20240821 09:10:55.233 [ERROR] proxy_darwin:125 CA certificate is intalled but not trusted. Attempting to trust
20240821 09:10:58.656 [DEBUG] fgdahandle:329 Init request
20240821 09:10:58.656 [DEBUG] helper_darwin:78 attempt 1 retrying after error: failed to select IP
20240821 09:10:58.657 [INFO ] fgdahandle:178 Launching FortiGuardAgent [-domain fctguard.fortinet.net -callback-port 50711 -log-level 255 -log-file /Library/Application Support/Fortinet/FortiClient/Logs/fortiguard_agent.log]
20240821 09:10:58.862 [DEBUG] fgdahandle:238 read NOTIFICATION_READY
20240821 09:10:58.862 [INFO ] fgdahandle:188 New FortiGuardAgent instance launched and listens on port 58657
20240821 09:11:01.658 [ERROR] fgdahandle:458 Failed to read FortiguardAgent response: read udp 127.0.0.1:60635->127.0.0.1:58657: i/o timeout
20240821 09:11:01.658 [ERROR] proxy_darwin:180 Unable to get wf cat version failed to InitRequestSendReceive: receiveResponse error: read udp 127.0.0.1:60635->127.0.0.1:58657: i/o timeout
20240821 09:11:01.658 [INFO ] proxy_darwin:206 set proxy port 49173
20240821 09:11:01.659 [INFO ] proxy_darwin:208 Starting webfilter server at [::]:49173
On the other hand on the MacOS' keychain we can see the EMS webfilter certificate and we can see it is trusted "for all users".
Anyone had the same issue on MacOS and could fix it?
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The solution was by granting full disk access to FCT, as mentioned in the release notes.
https://docs.fortinet.com/document/forticlient/7.4.0/macos-release-notes/223986/special-notices
Fixed by TAC support.
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