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khade8519
New Contributor

FCP-Fortigate 7.4 Administrator badge not reflecting on Fortinet Training institute Portal

Dear Everyone,

 

I passed the "FCP - FortiGate 7.4 Administrator" exam on 14th August 2024. Today when I logged on to "Fortinet Training institute Portal" (https://training.fortinet.com/local/cert/my/) I don't see any certification badge on my Profile, Online scorecard says that you will get "Your Fortinet NSE Training Institute account will be updated within 5 business days and A digital exam badge will be issued for passing this exam"  It has been 7 days since I have passed the exam but still I don't see the any badge at above mentioned portal. Can someone please help me regarding this.

 

Regards,

Suhas Khade

 
 

 

 

3 REPLIES 3
ozkanaltas
Valued Contributor III

Hello @khade8519 ,

 

Normally, this badge reflects automatically to your training institute account. Maybe at this time, there is a problem with that process. 

 

You can create a case for the training institute helpdesk about that problem. 

 

https://helpdesk.training.fortinet.com/support/tickets/new

 

 

 

 

If you have found a solution, please like and accept it to make it easily accessible to others.
NSE 4-5-6-7 OT Sec - ENT FW
If you have found a solution, please like and accept it to make it easily accessible to others.NSE 4-5-6-7 OT Sec - ENT FW
khade8519

When I try to login on above given https://helpdesk.training.fortinet.com/support/tickets/new it is showing to login as Customer/Partner/Employee  How to login here can't I login using Fortinet Training institute portal login credentials..Please guide Photo1.PNGphoto2.PNG

ozkanaltas
Valued Contributor III

Hello @khade8519 ,

 

You can log in with your "support.fortinet.com" account via customer/partner options.

 

If you don't have a support account, you can create a new one.

If you have found a solution, please like and accept it to make it easily accessible to others.
NSE 4-5-6-7 OT Sec - ENT FW
If you have found a solution, please like and accept it to make it easily accessible to others.NSE 4-5-6-7 OT Sec - ENT FW
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