FAZ license is duplicated

[RogerioF]

Hello,

How could we solve the problem on FortiAnalyzer license that display license is duplicated in License Status.

# get sys status

Platform Type                   : FAZVM64

Platform Full Name              : FortiAnalyzer-VM64

Version                         : v7.2.1-build1215 220809 (GA)

Serial Number                   :

BIOS version                    : 04000002

Hostname                        :

Max Number of Admin Domains     : 5

Admin Domain Configuration      : Disabled

FIPS Mode                       : Disabled

HA Mode                         : Stand Alone

Branch Point                    : 1215

Release Version Information     : GA

Current Time                    : Tue Aug 08 15:55:54 CEST 2023

Daylight Time Saving            : Yes

Time Zone                       :

x86-64 Applications             : Yes

Disk Usage                      : Free 470.62GB, Total 491.15GB

File System                     : Ext4

License Status                  : license is duplicated

Thanks,

Rogério Ferreira.

[msanjaypadma]

Hi @RogerioF ,

A duplicate license error means that FortiGuard server has detected another FortiAnalyzer-VM that has applied the same license.
You might need to check if you have other devices that is using this license.
This can be checked through the Serial Number of the device as the Serial Number is binded to the product license.  

If you plan to reuse your license, then you will need to completely decommission or power off the old VM.

If you have found a solution, please like and mark it as solved to make it easily accessible for everyone.

 Thanks,

[Kester1]

Good afternoon, how are you? Did you manage to solve the problem, could you share how?

[RogerioF]

Hello, in my solution I have a closed network license registration on FMG. And I didn't have any additional FAZ on the network and registered on FMG.

At the end, I re-install the same license on FAZ and reboot and it solved my problem.

[Katoomba]

I am using the trial FAZ and FAZ seems to be in an endless loop where it cycles between "Trial license" and "VM license is invalid because license is duplicated." When I attempt to login, FAZ alternates with normal login or presents the initial setup dialog. I have only registered/licensed the VM once and Forticloud shows just the one asset. Any idea how to fix this? What is going wrong?

[Kester1]

I also continue to have this problem.

[deflinch]

Has anyone found a solution to this problem?

[Magnitude_8]

I am experiencing the same issue. My guess is that the FortiManager is behind a FortiGate with SD-WAN configured with load-balancing, which is causing connections to FortiCloud to switch between WAN interfaces. FortiCloud is seeing connections from two different IP addresses and thinks it's two separate installs.

I've created an SD-WAN rule to prefer the primary link for me. Hopefully this is the solution.

[Magnitude_8]

Nope. That's not it. Still experiencing the same issue.

[Magnitude_8]

I had two network interfaces configured on my FortiManager VM. Disabling the secondary interface seems to have resolved the issue.