Support Forum
The Forums are a place to find answers on a range of Fortinet products from peers and product experts.
mello_fl
New Contributor

FAP321E offline and no FW Updates

In my house I have three 221E and one 321E. Since I upgraded my Fortigate 60F to 7.4.2 I'm having problems with my 321E, which shows as offline, even it shows the switch port to which it's connectet and also the switch shows it as connected. The 321E has 6.4 according to the Fortigate. My main problem is the AP showing offline, the second thing I don't understand is, why the 221E gets Updates to 7.4 but the 321E from the same year doesn't...

 

Thanks and reagrds

Daniel

3 REPLIES 3
adambomb1219
Contributor III

NTP?  

mello_fl

After shutting down the switch port, turning off PoE and turning all back on it came back on. Before that I was able to ping it and it was there, just not online on the Fortigate. Now it is online again, I'm just wondering for how long...

hbac

Hi  @mello_fl.,

 

What is the build number of your 321E? Please make sure it is compatible with FortiOS 7.4.2. You can refer to https://docs.fortinet.com/document/fortiap/7.4.0/fortiap-and-fortios-compatibility-matrix/209640/for...

 

Regards, 

Labels
Top Kudoed Authors