Error downloading license: Invalid serial number

[josear]

Hi, trying to activate VM evaluation license (using Foricare account) but I get the error "Error downloading license: Invalid serial number". Other questions in the forum didn't help.

Image downloaded: FGT_VM64-v7.2.4.F-build1396-FORTINET.out.ovf

No other evaluation license requested.

The VM has ping to Internet:

FortiGate-VM64 # execute ping www.google.com
PING www.google.com (172.217.20.164): 56 data bytes
64 bytes from 172.217.20.164: icmp_seq=0 ttl=115 time=26.9 ms
64 bytes from 172.217.20.164: icmp_seq=1 ttl=115 time=26.9 ms
64 bytes from 172.217.20.164: icmp_seq=2 ttl=115 time=25.7 ms

Other info:

FortiGate-VM64 # get system stat
Version: FortiGate-VM64 v7.2.4,build1396,230131 (GA.F)
Virus-DB: 1.00000(2018-04-09 18:07)
Extended DB: 1.00000(2018-04-09 18:07)
Extreme DB: 1.00000(2018-04-09 18:07)
AV AI/ML Model: 0.00000(2001-01-01 00:00)
IPS-DB: 6.00741(2015-12-01 02:30)
IPS-ETDB: 6.00741(2015-12-01 02:30)
APP-DB: 6.00741(2015-12-01 02:30)
INDUSTRIAL-DB: 6.00741(2015-12-01 02:30)
IPS Malicious URL Database: 1.00001(2015-01-01 01:01)
IoT-Detect: 0.00000(2022-08-17 17:31)
Serial-Number: FGVMEV0000000000
License Status: Invalid
VM Resources: 1 CPU/1 allowed, 1995 MB RAM/2048 MB allowed
Log hard disk: Available
Hostname: FortiGate-VM64
Operation Mode: NAT
Current virtual domain: root
Max number of virtual domains: 2
Virtual domains status: 1 in NAT mode, 0 in TP mode
Virtual domain configuration: disable
FIPS-CC mode: disable

FortiGate-VM64 # diag debug vm-print-license
SerialNumber: FGVMEV0000000000
CreateDate: Mon Apr  3 09:56:51 2023
Model: EVAL (1)
CPU: 1 
MEM: 2048
VDOM license:
  permanent: 2
  subscription: 0

Any ideas?

[Anthony_E]

Hello josear,

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

Thanks,

[srajeswaran]

The serial number "FGVMEV0000000000" looks invalid. Can you try deploying a new VM and try?

[mgoswami]

The serial number is a dummy serial number which you get while installing the VM. Please try reinstalling a new VM. Download file: FGT_VM64-v7.2.4.F-build1396-FORTINET.out

Let me know if this helps

[parteeksharma]

Hi Josear,
Hope you are doing good.

To activate the VM trial license from FortiCare you can use below method:

execute vm-license-options account-id xxxx@fortinet.com

execute vm-license-options account-password xxxxxxx

If the above procedure doesn't works, you can try to download the license file manually and then upload it on the VM. Kindly check below link for more details:
https://docs.fortinet.com/document/fortigate/7.2.4/administration-guide/441460/permanent-trial-mode-...

Regards,
Parteek

[josear · Accepted solution]

I was using VirtualBox to run the virtual machine. For some reason, the serial number generated is FGVMEV0000000000 and invalid.

I retried the same VM with VMware Player and the serial numbers was generated correctly and could install the license.

Thanks for your help!