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Error VPN Before Logon

Hi everyone!


I'm getting that error on trying to connect VPN before Windows Logon: Error 628


And I couldn't connect.


Using Forticlient version 6.4.6 e EMS version 6.4.4 (configured to supporte VPN before logon).



Any ideas on what it could be?



New Contributor

Most often, this error means that your connection was dropped by your ISP or VPN gateway. Try checking your account as one of the solutions to the problem. By the way, recently I was read a similar article about such problems on . I definitely can advice you to read 

Top Help In Education Process For Students on

Top Help In Education Process For Students on
New Contributor

It's time to talk to the customer service. I hope they can easily solve your issue. 


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