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omkam
New Contributor II

Error: Failed to retrieve fortiview data

I am using FortiGate 100D v6.4.7.

While I am using Forti view to view the sources, I am getting error as 

"Failed to retrieve Forti view data"

 

Please help us me resolve this issue at earliest and need explanation for this error

 

Firewall - error massages (002).jpg

Omkar
Omkar
8 REPLIES 8
srajeswaran
Staff
Staff

Are you using FortiAnalyzer?  If so, check if you are hitting below issue.

 

bug#683654 - FortiView pages with FortiAnalyzer source incorrectly display a Failed to retrieve data error on all VDOM views when there is a newly created VDOM that is not yet registered to FortiAnalyzer. The error should only show on the new VDOM view.

Regards,

Suraj

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omkam
New Contributor II

Hello Rajeswaran,

Thank you for your response.

I have already checked the mentioned bug ID.

Yes we do have Forti Analyzer in our environment. 

But we do not have vdom created in FortiGate.

 

So any other suggestion for this error?

Omkar
Omkar
srajeswaran

Was this working earlier? Can you try changing the source of Fortiview data to FortiGate instead of FortiAnalyzer and check?

 

 

Regards,

Suraj

- Have you found a solution? Then give your helper a "Kudos" and mark the solution.

Hasnatriad
Staff
Staff

Hi Omkam,

 

- To view data in Fortiview, disable auto-ASIC-offload, which is enabled by default.

https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-FortiGate-Logs-are-not-displayed-in/...

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omkam
New Contributor II

Will Auto asic offload command resolve this issue?

 "Failed to retrieve Forti view data"

Omkar
Omkar
Hasnatriad

Try it if it was not working before. However, it is recommended to disable auto-asic-offload if you want to use fortiview.

One step at a time
omkam
New Contributor II

So here we should disable Auto asic offload for a particular policy or globally?

Omkar
Omkar
Hasnatriad

For particular policy for the traffic that you want to view in Fortiview

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